Customer Support Representative - escalations (remote)

Highbridge Union Hospitality is looking for a Customer Support Representative. The job centres on escalations for reviews and feedback, and it would suit someone who likes steady, practical work. You would join a small organisation of about 39 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Cincinnati. • Applications are reviewed on a rolling basis.