Customer Support Representative - escalations (remote)

Stonegate Orchard Transit Planning is looking for a Customer Support Representative. The job centres on escalations for ridership counts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ridership counts, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in Baltimore. • We reply to every applicant.