Customer Support Representative - escalations (remote)

Cedar Sparrow Freight is looking for a Customer Support Representative. The job centres on escalations for customer tracking, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Spokane. • We will tell you what to expect at each step of the hiring process.