Customer Support Representative - escalations (remote)

Highbridge Haven Insurance is looking for a Customer Support Representative. The job centres on escalations for premium billing, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including premium billing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with premium billing. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with quarterly visits in Phoenix. • Applications are reviewed on a rolling basis.