Customer Support Representative - escalations (remote)

Highbridge Union Hospitality is looking for a Customer Support Representative. The job centres on escalations for group events, and it would suit someone who likes steady, practical work. You would join a small organisation of about 28 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including group events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Pittsburgh. • We will tell you what to expect at each step of the hiring process.