Customer Support Representative - escalations (remote)

Rivermark Timber Auto Group is looking for a Customer Support Representative. The job centres on escalations for parts orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Houston. • Applications are reviewed on a rolling basis.