Customer Support Representative - escalations (remote)

Rivermark Stone Arts Center is an arts centre in Raleigh with a full calendar of events, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including visitor services, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with visitor services. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with a monthly team day in Raleigh. • Applications are reviewed on a rolling basis.