Customer Support Representative - escalations (remote)

Clearpath Granite Manufacturing Group is looking for a Customer Support Representative. The job centres on escalations for production lines, and it would suit someone who likes steady, practical work. You would join a small organisation of about 160 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production lines, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with production lines. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Tulsa. • We will tell you what to expect at each step of the hiring process.