Customer Support Representative - escalations (remote)

Highbridge Energy is an energy provider in St. Louis focused on reliable service and fair billing, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 13 people, working mostly from home. What you will do • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in St. Louis. • Applications are reviewed on a rolling basis.