Customer Support Representative - escalations (remote)

Westbrook Fox Water Authority is a public water utility serving the Pittsburgh area. We are hiring a Customer Support Representative to take on escalations. Safety and public health guide our decisions. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with an occasional day on site in Pittsburgh. • Applications are reviewed on a rolling basis.