Customer Support Representative - escalations (remote)

Stonegate Oak Legal Group is looking for a Customer Support Representative. The job centres on escalations for document review, and it would suit someone who likes steady, practical work. You would join a small organisation of about 162 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including document review, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with document review. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with a monthly team day in Denver. • We reply to every applicant.