Customer Support Representative - escalations (remote)

We are growing our team at Ironwood Meadow Water Authority and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Charlotte. • We will tell you what to expect at each step of the hiring process.