Customer Support Representative - escalations (remote)

Fernwood Haven Auto Group is looking for a Customer Support Representative. The job centres on escalations for vehicle inspections, and it would suit someone who likes steady, practical work. Technicians are respected and trained. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Little Rock. • Applications are reviewed on a rolling basis.