Customer Support Representative - escalations (remote)

Northwind Lantern Auto Group serves drivers and dealerships across the Miami region. We are hiring a Customer Support Representative to take on escalations. Technicians are respected and trained. What you will do • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.