Customer Support Representative - escalations (remote)

Bright Junction Housing is looking for a Customer Support Representative. The job centres on escalations for repair requests, and it would suit someone who likes steady, practical work. We value patience and follow-through. What you will do • Resolve billing and account issues, including repair requests, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in San Antonio. • We will tell you what to expect at each step of the hiring process.