Customer Support Representative - escalations (remote)

We are growing our team at Summit Quarry Environmental Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 111 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with recycling loads. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with an occasional day on site in Rochester. • Applications are reviewed on a rolling basis.