Customer Support Representative - escalations (Raleigh, NC)

Silverline Cobalt Property Management is looking for a Customer Support Representative. The job centres on escalations for resident events, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident events, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Raleigh. • Applications are reviewed on a rolling basis.