Customer Support Representative - escalations (Raleigh, NC)

Summit Cobalt Auto Group operates automotive service and parts businesses around Raleigh, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Raleigh. • Applications are reviewed on a rolling basis.