Customer Support Representative - escalations (Raleigh, NC)

Summit Willow Auto Group operates automotive service and parts businesses around Raleigh, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 46 people based in Raleigh. What you will do • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.