Customer Support Representative - escalations (Raleigh, NC)

Rivermark Hollow Transit Planning is looking for a Customer Support Representative. The job centres on escalations for survey data, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including survey data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Raleigh, with some flexibility after the first few months. • We reply to every applicant.