Customer Support Representative - escalations (Raleigh, NC)

We are growing our team at Amberfield Cross Foods and adding a Customer Support Representative whose main responsibility will be escalations. We like people who take pride in what they make. What you will do • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.