Customer Support Representative - escalations (Raleigh, NC)

We are growing our team at Highbridge Fern Energy and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 66 people based in Raleigh. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter readings, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.