Customer Support Representative - escalations (Raleigh, NC)

Silverline Bright Press is looking for a Customer Support Representative. The job centres on escalations for bindery work, and it would suit someone who likes steady, practical work. Many of us have been here for ten years or more. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including bindery work, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with bindery work. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Raleigh. • We reply to every applicant.