Customer Support Representative - escalations (Raleigh, NC)

Summit Bright Housing Group provides affordable homes and support services around Raleigh, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 50 people based in Raleigh. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with lease compliance. Working arrangement • Full-time, on a regular day shift. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.