Customer Support Representative - escalations (Raleigh, NC)

Rivermark Keystone Telecom is looking for a Customer Support Representative. The job centres on escalations for outage reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Raleigh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.