Customer Support Representative - escalations (Raleigh, NC)

Ironwood Bridge Legal Group is a Raleigh practice with attorneys, paralegals and client-service staff, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 11 people based in Raleigh. What you will do • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Raleigh. • We reply to every applicant.