Customer Support Representative - escalations (Providence, RI)

Highbridge Linden Banking Services Group is looking for a Customer Support Representative. The job centres on escalations for fraud alerts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fraud alerts. Working arrangement • Full-time, Monday to Friday. • On site in Providence. • Applications are reviewed on a rolling basis.