Customer Support Representative - escalations (Providence, RI)

Ironwood Bright Water Authority Group is looking for a Customer Support Representative. The job centres on escalations for capital projects, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including capital projects, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Providence, with some flexibility after the first few months. • We reply to every applicant.