Customer Support Representative - escalations (Providence, RI)

We are growing our team at Clearpath Linden Freight and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 306 people based in Providence. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tracking, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Providence. • Applications are reviewed on a rolling basis.