Customer Support Representative - escalations (Providence, RI)

Amberfield Holdings is a Providence logistics company with trucks, warehouses and dispatch. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Providence. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including carrier rates, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with carrier rates. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Providence. • We will tell you what to expect at each step of the hiring process.