Customer Support Representative - escalations (Providence, RI)

Ironwood Linden Banking Services Group provides everyday banking and small-business lending around Providence. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 803 people based in Providence. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account openings, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Providence. • We will tell you what to expect at each step of the hiring process.