Customer Support Representative - escalations (Providence, RI)

We are growing our team at Bright Ember Housing and adding a Customer Support Representative whose main responsibility will be escalations. We value patience and follow-through. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including maintenance stores, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with maintenance stores. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Providence. • We reply to every applicant.