Customer Support Representative - escalations (Portland, OR)

We are growing our team at Westbrook Cross Environmental Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Portland. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including landfill records, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with landfill records. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Portland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.