Customer Support Representative - escalations (Portland, OR)

Bright Linden Civic Services Group supports public agencies in Portland with budgeting, records and programmes. We are hiring a Customer Support Representative to take on escalations. Public service means patience, paperwork and pride in the outcome. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including public records, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Portland. • We will tell you what to expect at each step of the hiring process.