Customer Support Representative - escalations (Portland, OR)

We are growing our team at Rivermark Yarrow Legal Group and adding a Customer Support Representative whose main responsibility will be escalations. We are a close group and share the work. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including document review, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with document review. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Portland. • We reply to every applicant.