Customer Support Representative - escalations (Portland, OR)

Rivermark Bridge Facilities cleans and maintains buildings for schools, offices and hospitals around Portland. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Portland. What you will do • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Portland. • We reply to every applicant.