Customer Support Representative - escalations (Portland, OR)

We are growing our team at Nova Wren Legal Group and adding a Customer Support Representative whose main responsibility will be escalations. People here care about clients, not just cases. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including court deadlines, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Portland. • We will tell you what to expect at each step of the hiring process.