Customer Support Representative - escalations (Portland, OR)

We are growing our team at Bright Orchard Freight and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 814 people based in Portland. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Full-time, on a regular day shift. • On site in Portland. • We reply to every applicant.