Customer Support Representative - escalations (Portland, OR)

Bright Rowan Banking Services Group provides everyday banking and small-business lending around Portland, and we need a Customer Support Representative to lead our escalations. We keep decisions close to customers and expect people to explain things plainly. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account openings, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Portland. • Applications are reviewed on a rolling basis.