Customer Support Representative - escalations (Portland, OR)

Silverline Drift Civic Services Associates works with county and city offices around Portland, and we need a Customer Support Representative to lead our escalations. Benefits and stability attract long tenure. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Portland. • We will tell you what to expect at each step of the hiring process.