Customer Support Representative - escalations (Portland, OR)

Highbridge Mill Transit Planning plans bus and rail service for cities around Portland. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 966 people based in Portland. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including route schedules, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Portland. • We reply to every applicant.