Customer Support Representative - escalations (Portland, OR)

Highbridge Sable Markets operates grocery and general-merchandise stores around Portland, and we need a Customer Support Representative to lead our escalations. We are friendly and busy, especially on weekends. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including shrink and waste, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with shrink and waste. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Portland, with some flexibility after the first few months. • We reply to every applicant.