Customer Support Representative - escalations (Pittsburgh, PA)

Bright Solutions looks after properties across the Pittsburgh region, and we need a Customer Support Representative to lead our escalations. Our crews keep other people's buildings running and we treat them well. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer sites, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer sites. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Pittsburgh. • We reply to every applicant.