Customer Support Representative - escalations (Pittsburgh, PA)

We are growing our team at Highbridge Granite Press and adding a Customer Support Representative whose main responsibility will be escalations. We like people who notice details. What you will do • Resolve billing and account issues, including paper stock, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with paper stock. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.