Customer Support Representative - escalations (Pittsburgh, PA)

Northwind Loom Auto Group operates automotive service and parts businesses around Pittsburgh, and we need a Customer Support Representative to lead our escalations. Customers come back because we explain what they need and what they do not. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.