Customer Support Representative - escalations (Pittsburgh, PA)

Lumen Quarry Energy Group delivers power and gas plans across the Pittsburgh region, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in Pittsburgh. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Pittsburgh. • We reply to every applicant.