Customer Support Representative - escalations (Pittsburgh, PA)

Westbrook Rowan Foods makes sauces, snacks and prepared meals in Pittsburgh. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including cold storage, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with cold storage. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Pittsburgh. • We reply to every applicant.