Customer Support Representative - escalations (Pittsburgh, PA)

Bright Quarry Energy is looking for a Customer Support Representative. The job centres on escalations for outage response, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Resolve billing and account issues, including outage response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.