Customer Support Representative - escalations (Pittsburgh, PA)

Foxglove Quill Banking Services Group is looking for a Customer Support Representative. The job centres on escalations for account openings, and it would suit someone who likes steady, practical work. You would join a small organisation of about 25 people based in Pittsburgh. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account openings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.