Customer Support Representative - escalations (Pittsburgh, PA)

Rivermark Ivory Legal Group provides legal services in Pittsburgh across employment, housing and small-business law. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Pittsburgh. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.